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FAQ
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, iDEAL and Apple Pay.
How can I track my order?
If you selected a shipping method that supports track and trace. When your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account on our website to check the status of your order.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination.
Do you have a refund policy?
We do not offer refunds or exchanges on any products purchased through our website. Please be sure to review your order carefully before completing your purchase. All sales are final.
Exceptions:
- If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and, if necessary, provide a replacement.
By making a purchase on our website, you agree to this policy.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Generally, domestic orders take 3-7 business days to arrive, while some orders may take up to 20 business days. Did you not receive your order after 20 business days? Please get in touch with us as soon as possible.